Terms and Conditions

We welcome you as guests in the holiday house “Villa Natica”

The following hints, rules of use and the House Rules should help you in dealing with the places and the inventory. We ask you to read and accept these from respect to your landlord as well as future guests.

General:

• with the aim of giving you an unforgettable holiday, we ask you to contact us immediately with open questions, criticisms or suggestions. If no one is present in the annexe, you can reach us via the Parlophon at the door, or at the telephone number 0032 (0) 80/600 809 or 0032 (0) 492/319731.
• The holiday house is at your disposal with equipment. We respectfully ask you to deal with the material with respect.
• The organization of student celebrations, stag parties, drinking feasts… is prohibited.
• There is a strict ban on smoking throughout the house. We ask you to use the ashtrays on the terrace.

Liability:

• the tenant and his accompanying persons are liable in full for the damage caused by them to and in the holiday home. Please inform us immediately of any damage. Only in this way can we arrange a repair for you and the following guests.
• Parents are responsible for their children.
• In case of loss of the handed keys, the lock of the entrance door is exchanged. The costs are borne by the tenant.
• The tenants are responsible for their own good. Accordingly, the landlord cannot be held liable for losses or theft. Please lock all doors when leaving the house.

Number of persons:

• it is forbidden to include more persons in the rental property than indicated in the booking confirmation. A post-booking on arrival is possible, insofar as the number of beds allows.

Kitchen:

• Before departure, please return the kitchen to its original condition by washing the dishes and placing them in the cabinets provided (see Photo with inventory on the inside of the cupboards). Waste should be provided in closed garbage bags for the container.

Bathroom:

• Please do not throw hygienic wipes, ladies ‘ bandages,… into the toilet.

Room:

• Please be environmentally friendly with electricity and water.
• Bed linen, bathrobes and towels are available during the stay. Please contact us if you want to change it (may be associated with an extra charge).
• Please do not remove the mattress savers.
• With open windows, the heating in the bedrooms automatically switches off. These are energy-saving measures. We ask for your understanding.

Stair Lift:

• The stair lift is exclusively for the transport of Gehbeeinträchtigter persons. Please do not let your children play with it.
• Please remain seated until the device has reached its parking position.
• Use of the stair lift is at your own risk

Living Area:

• Please do not program the TV sets to your liking.
• Furniture from the interior should not be placed in the open. Use the garden furniture provided.

Terrace and Garden:

• after use or before departure, please clean the charcoal grill. Clean the grill and discard the cold ash or remaining coal.
• Please do not leave your children unattended outside to play parents liable basically for their children.
• Please take care of the lawn. The entire garden area must be left as it was found on arrival.
• we would like to ask you to comply with the legal rest periods from 22:00 to 6:00.

Swimming pool and Wellness:

• Please make sure that no dirt is worn in the swimming pool and the wellness area, as this is associated with a high cleaning effort.
• Pets are strictly prohibited in the swimming and wellness area.
• Please do not take drinks to the swimming pool.
• Children should not be left unattended.
• Since the ceiling of the swimming pool is fragile, ball games, jumping from the edge pool are,… prohibited.
• The swimming pool and the wellness area are monitored by cameras.

If the rules and instructions are not observed, the deposit may be partially or wholly withheld. We ask for your understanding!

We have made a lot of effort in furnishing the house. We hope you will feel at home here and wish you a pleasant stay in the Villa Natica.

Privacy Policy

Natica AG is committed to safeguarding your personal rights. This includes the right to privacy, which is guaranteed by article 22 of the Belgian Constitution and article 8 of the European Convention on Human Rights (ECHR).

We have written this privacy statement to explain to you, in accordance with the requirements of the European General Data Protection Regulation (EU-GDPR Regulation (EU) 2016/679), what information we collect, how we use data, and what choices you as a visitor to this website have (and all other websites that we operate independently in the course of our activities). Unfortunately, it is in the nature of the matter that these explanations sound very technical, but we have tried to describe the most important things easily and clearly in the creation of this privacy policy. The EU-GDPR will enter into force on 25 May 2018.

Contact us at [email protected] if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

Table of Contents

1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

Definitions

Personal Data — any information relating to an identified or identifiable natural person.
Processing — any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject — a natural person whose Personal Data is being Processed.
Child — a natural person under 16 years of age.
We/us (either capitalized or not) — Natica AG

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

• Right to information — meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
• Right to access — meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
• Right to rectification — meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
• Right to erasure — meaning in certain circumstances you can request for your Personal Data to be erased from our records.
• Right to restrict processing — meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
• Right to object to processing — meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
• Right to object to automated Processing — meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
• Right to data portability — you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
• Right to lodge a complaint — in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
• Right for the help of supervisory authority — meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
• Right to withdraw consent — you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

– Information you have provided us with
This could be your email address, name, billing address, home address, etc. — mainly information necessary for the provision of a product/service or to improve your customer experience with us. We will store the information you provide to us so that you can comment or perform other activities on the website. This information includes your name and email address, for example. We therefore only use your personal data for the communication with those visitors who expressly want contact and for the processing of the services and products offered on this website. We do not disclose your personal information without consent, but we cannot rule out the fact that this data is viewed in the presence of unlawful conduct.

– Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you visit any website these days, certain information is automatically created and stored — this is also the case on this website. If you visit our website as you are now, our web server (the computer on which this website is stored) automatically stores data such as the IP address of your device, the addresses of the visited sub-pages, details about your browser (e.g. Chrome, Firefox, Edge, …) and date and time. We only use this data to identify problems with the programming of the site and do not normally pass this data on, but we cannot rule out that this data will be seen in the presence of unlawful behaviour.

– Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

– Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• to send you personalized offers (from us and/or our carefully selected partners);
• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we process your Personal Data for the following purposes:

• to send you newsletters and campaign offers (from us and/or our carefully selected partners);
• for other purposes we have asked your consent for;

We process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We store your billing information and other information collected about you, as long as it is required for accounting purposes or other obligations from law, but no longer than the Belgian law requires.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

• Booking.com, Ardennes Etape

Our business partners:

• Accountant and accounting software

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS, SSL, TLS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users‘ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. Please also read our detailed cookie policy.

We use cookies for the following purposes:

• Necessary cookies — these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies — these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Google Analytics

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Google Fonts

We use Google Fonts from Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) on our website. The use of Google Fonts is done without authentication and no cookies are sent to the Google Fonts API. If you have an account with Google, none of your Google account information will be sent to Google during the use of Google fonts. Google only collects the use of CSS and the fonts used and stores this data securely. More about these and other questions you will find on https://developers.google.com/fonts/faq. You can read about what data is collected by Google and what this data is used for, on https://policies.google.com/privacy?hl=en.

Facebook

We use on this website features of Facebook, a social media network of the company Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. You can read about the functions (social plug-ins) Facebook provides on https://developers.facebook.com/docs/plugins/ By visiting our website, information can be transmitted to Facebook. If you have a Facebook account, Facebook can associate that information with your personal account. If you do not wish to do so, please log out of Facebook. The privacy policy, what information Facebook collects and how you use it, can be found on https://www.facebook.com/policy.php.

Disable cookies

You can delete cookies that are already on your computer or disable cookies at any time. The procedure for doing this is different according to the browser, preferably you search the instructions in Google with the search term „delete cookies Chrome“ or „disable Cookies chrome“ in the case of a Chrome browser or swap the word „chrome“ against the name of your browser, e.g. Edge, Firefox, Safari, Opera, Internet Explorer. If you generally do not allow us to use cookies, i.e. disable them by browser setting, some functions and pages may not work as expected.

Disable personalized Advertising

If you have a Google account, you can turn off personalized advertising on the https://adssettings.google.com/authenticated page. Also, if you disable ads personalization, you may still see ads based on factors such as your approximate location, which is derived from your IP address, the type of browser, and the recently used search terms. You can read about what data is collected by Google and what this data is used for, on https://policies.google.com/privacy?hl=en.

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet or SMTP2GO sending services. These services allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet’s privacy policy can be found here https://www.mailpoet.com/privacy-notice/

SMTP2GO’s privacy policy can be found here: https://www.smtp2go.com/privacy/

Contact Information

Natica AG

Contact: Catherine van Heeswijk

Burgstrasse 37
4750 Bütgenbach
Belgium

Email: [email protected]

You can use our privacy tools to check which personal information we’ve stored about you.

Supervisory Authority

In Belgium, this is the „Data Protection Authority“. You can find it’s website at https://www.dataprotectionauthority.be.

Email: [email protected]
Phone: +32 2 274 48 00

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy.
Last modification was made May 25, 2018.

You can find out privacy policy here: https://www.villanatica.be/en/privacy/

Disclaimer: the following privacy policy has been partly translated by Microsoft’s Bing. Please refer to the original German language version for reference. In the event of collision, the German language version shall prevail.

Our Region

Biking

Easy E-MTB renting: Have you experienced everything already during your holiday? Ride into the forest, feel the nature, climb the next hill and enjoy boundless freedom. www.fshh.io AT BIKE: the bike rental specialist for your trips in the woods or on the Ravel. www.atbike.be

Tourist info and other useful information

• Tourist Info Bütgenbach, Marktplatz 13a, 4750 Bütgenbach
• Tourism Agency Eastbelgium
• Municipality of Bütgenbach, Zum Brand 40, 4750 Bütgenbach
• Police Bütgenbach, Marktplatz 13a, 4750 Bütgenbach – Tel: +32 (0)80/291470 – EMERGENCY NUMBER: 112

• Dining and Drinking
• Shopping
• Health
• Activities

Dining and Drinking

Restaurants

• Pub 24, Seestraße 24, 4750 Bütgenbach (also take-out orders and party service)
• Casa Bella Italia, Seestraße 11, 4750 Bütgenbach (also take-out orders)
• Restaurant Hong Kong, Seestraße 15A, 4750 Bütgenbach (also take-out orders)
• TÖPFERKeller, Seestrasse 34, 4750 Bütgenbach
• Restaurant Brüls, Monschauer Straße 6, 4750 Bütgenbach
• Carol’s, Seestraße 53, 4750 Bütgenbach
• Restaurants Mercator & Marco Polo, Worriken 9,4750 Bütgenbach
• Restaurant Bütgenbacher Hof, Marktplatz 8, 4750 Bütgenbach
• KulturCafé Burgterrassen, An der Lei 1, 4750 Berg
• Café-Restaurant Griesdeck, Griesdeck 60, 4750 Elsenborn
• Pitter’s Brasserie-Restaurant, Lagerstraße 8, 4750 Elsenborn
• Robin Hood, Trierer Straße 1, 4750 Elsenborn
• Vier Jahreszeiten, Bermicht 8, 4750 Nidrum
• Restaurant Au Printemps, Dellenstraße 12, 4750 Nidrum
• Pizzeria Bacco, Warchestraße 17, 4750 Nidrum (ook Take-Out)
• La Faitafondue,  Merkem 4, 4950 Waimes

Pubs and Bars

• Pub 24, Seestraße 24, 4750 Bütgenbach
• TÖPFERKeller, Seestrasse 34, 4750 Bütgenbach
• Café des Sports, Malmedyer Straße 11, 4750 Bütgenbach
• Esscobar, Büllinger Straße 1, 4750 Bütgenbach
• KulturCafé Burgterrassen, An der Lei 1, 4750 Berg

Snacks

• Pub 24, Seestraße 24, 4750 Bütgenbach
• P&M Butcher Corner, Marktplatz 7, 4750 Bütgenbach
• Snackeria, Zur Domaine 37, 4750 Bütgenbach
• Nikolaus Grill, Marktplatz 1a, 4750 Bütgenbach
• Café-Restaurant Griesdeck, Griesdeck 60, 4750 Elsenborn
• Au Welcome – Chez Alina, Hinter der Heck 84, 4750 Weywertz
• Ravel Number One, Bahnhofstrasse 83, 4750 Weywertz

Cafés

• Bäckerei Heinen, Marktplatz 15, 4750 Bütgenbach
• Bäckerei Halmes, Marktplatz 1, 4750 Bütgenbach
• Eiscafé Dolce vita, Monschauer Straße 9, 4750 Bütgenbach

Shopping

Butchers

• Metzgerei P&M, Marktplatz 7, 4750 Bütgenbach
• Birkenhof Game Specialties, Marktplatz 16, 4750 Bütgenbach

Bakeries

• Bäckerei Heinen, Marktplatz 15, 4750 Bütgenbach
• Bäckerei Halmes, Marktplatz 1, 4750 Bütgenbach

Shops

• Carrefour Market, Monschauer Strasse 9, 4750 Bütgenbach
• ALDI, Monschauer Strasse 33, 4750 Bütgenbach
• AD Delhaize, Malmedyerstrasse 21, 4760 Büllingen
• Gerald Kreitz grocery store, Malmedyer Straße 51, 4750 Bütgenbach
• Feinkost&mehr – Nightshop, Marktplatz 25, 4750 Bütgenbach
• Total Petrol Station, Malmedyer Straße 47, 4750 Bütgenbach
• Shell Petrol Station, Morsheck 6, 4760 Büllingen
• Petrol Station Rauw, Lagerstraße 51, 4750 Elsenborn
• more Shops…

Health

• Pharmacy Callut, Büllinger Straße 8, 4750 Bütgenbach
• Pharmacy Bechiri, Bahnhofstraße 20, 4750 Weywertz
• Pharmacy Heck, Hauptstrasse 24, 4760 Büllingen
• Pharmacy Schleck, Am Marktplatz 2, 4760 Büllingen
• Dr. Philip Wojtowski, general practitioner, Auf den Burgfeldern 2, 4750 Bütgenbach
• Dr.Méd. Daniel Müller, general practitioner, Klosterstraße 12, 4750 Bütgenbach
• PraxisKompass, Public Health Centre, Zum Walkerstal 34, 4750 Bütgenbach
• ProGesund, Public Health Centre, Marktplatz 14, 4760 Büllingen
• Hospital St. Josef, Klosterstraße 9, 4780 St. Vith, Belgien
• Hospital Reine Astrid, Rue Devant les Religieuses, 2, 4960 Malmedy
• more doctors…

Activities

Bütgenbach and surroundings

• Discover the lake front at 350m from the holiday home Villa Natica
• Trail around the lake 10km — either on foot or by mountain bike
• Walking routes
• Watersports (sailing, surfing, fishing,…) in Worriken
• Bütgenbach (town centre ± 500 m)
• Nature park “High Fens” (± 15 km)
• The highest point of Belgium: Signal of Botrange
• Monde Sauvage
• Paintball
• Baugnez 44
• Action, Fun & Karting Center
• Reinhardstein Castle
• Malmundarium
• Plopsa Coo
• Rail Bike (with a handcar on the railroad track)
• Slate Mine Recht
• Racetrack of Spa-Francorchamps
• Chocolate Museum Jacques
• Belleveaux Brewery
• Brewery Peak Beer

Germany

• ArsTecnica model railroad exhibition (18 km)
• Medieval City of Monschau (25 km)
• Birds of Prey and Zoo Hellenthal (30 km)
• Eifel Zoo Lünebach (50 km)
• Brewery Bitburger Beer (76 km)
• Cascade adventure pool Bitburg (78 km)
• Eifelpark Gondorf (80 km)

Luxemburg

• Knauf Shopping Center (37 km)
• Shoppingcenter Massen (39 km)
• Vianden (75 km)
• Mared Indoor Playground (37 km)

Imprint

Copyright © 2018-20 – Natica AG – All rights reserved

Responsible editor: Catherine van Heeswijk

Natica AG
Catherine Van Heeswijk
Burgstrasse 37
B-4750 Bütgenbach
Belgium

Phone: + 32 80 600 809
www.villanatica.be
[email protected]
Company Number: BE0473428789 – RJP Eupen

Conception, design, text, photos and image processing:
Euregio.net AG, Wirtzfeld

Copywriting and translation service (nl/fr):
Désirée Radermacher, Talking-Circles, Eupen

Note:
text, images, graphics, sound, animations and videos as well as their layout on this website are subject to the copyright and other protective laws. The content of this website may not be copied, disseminated, altered or made available to third parties for commercial purposes. The website also contains images that are subject to the copyright of third parties.

This website has been compiled with the greatest possible care. Nevertheless, the responsible publisher and producers cannot guarantee the correctness and accuracy of the information contained therein. You exclude any liability for damages that arise directly or indirectly from the use of this website.

Rights:
The intellectual property contained in the website is protected. By publishing this website, the producers do not grant a license to use this property to third parties. The producers cannot be held responsible for the contents of the customer and its editors.

The history of our holiday home

The van Heeswijk family – tourism with heart and soul

Since our grandfather Harry van Heeswijk moved from Hellmond (Netherlands) to Bütgenbach in the 1940’s, after World War II, our family is well known in Bütgenbach and surroundings for the hotel business and tourism industry.

Three generations of van Heeswijk led the “Hôtel du Lac” – for the locals better known as “at the Dutchman” – until we sold it in 2015 to be able to devote ourselves to new projects.

My sister Nathalie and I, Catherine, decided to pour our hotel experience into a new, modern and personal form: The idea of the holiday home and guest house Villa Natica was born. We were spoon-fed the tricks of the hotel trade since we were young and I also incorporate my years of professional experience as a hotel expert into my daily work as a host.

Our guests should feel completely at home with us and can fully relax on their holiday. As I live next to the holiday home Villa Natica, I’m always close to make sure you do not lack anything and you are be able to get in touch quickly in case of questions or problems.

We are looking forward to welcome you in our house!